Your safety is our priority

Dear member of the Aeden World Community, 

During this difficult time, the safety of our customers and Aeden World staff members worldwide is our highest priority.  As the Coronavirus (COVID-19) pandemic unfolds, we are taking all necessary precautions to ensure everyone’s safety. 

We are closely monitoring updates in order to act quickly, and we continue to follow advice from the World Health Organisation as well as local authorities. 

Please be reassured our online store is currently operating as normal, and high safety measures are being taken at our warehouse. We hope the Aeden World universe provides you with a place of comfort, creativity and authenticity at this difficult time.

We remain hopeful that the situation improves quickly and send our love to all those affected. Below we have answered the most frequently asked questions in detail to create a clear overview of our current situation.

Will my order from online be delivered on time? 
We are currently operating with normal delivery times from our warehouses. It is our aim to continue to do so whilst ensuring the safety and wellbeing of our team. Should we expect any delays you will receive an email directly from the brand to let you know.

Why is my delivery is delayed?  
There may be some delays to deliveries right now with different restrictions being planned on postal services, we recommend contacting your delivery provider for the latest update on any disruptions.

How will my online orders be delivered safely? 
Our couriers are working hard to adapt during this time. They will maintain a safe distance when delivering parcels and signing for parcels is no longer necessary. You can also choose a safe place location for your delivery. 

Will my order be clean of virus transmission?  
At our distribution centres the wellbeing of our team is our number 1 concern right now. We have taken several steps in our facilities to ensure they are safe working environments for our team. All packages arriving from Aeden World are wrapped in ecofriendly plastic to ensure the utmost hygiene. 

How are you keeping your warehouse staff safe?  
We have taken increased measures in all our warehouses to ensure the safety and wellbeing of both our staff and customers, including providing all staff with hand sanitiser and soap, implementing healthy distance guidelines and enhanced cleaning routines.

If you have any further questions, please feel free to contact us at hello@aedenworld.com

Sincerely,
Aeden World