If for any reason you are not happy with your purchase, you can return items that are unworn, unwashed, free of any stains (like deodorant or makeup), scuffs, tears, snags and mysterious smells items for a refund (excluding original shipping charges) within 30 days of the date of receiving your package. Any returned items must be in “sellable condition.” All garments must be returned in their original packaging with the manufacturer tags attached.
Please include your packing slip in your return. Packages returned without this may cause a delay in the return process.
Please allow 7-10 business days for packages to be processed once they reach our warehouse. Refunds will be returned to the original payment method. It can take your financial institution up to 10 business days to reflect payment on your account.
We will accept returns for any reason and issue a refund or store credit. Anything that has been purchased online can be returned to our warehouse. Within 30 days, orders may be returned, and we will issue a refund. Please fill in the return form you received with your order and send it back to the relevant address to send the item back. Instructions on how to send it are on the return form.
Returns that are damaged, soiled or returned without their original labels will not be accepted and will be sent back to the customer. We will not accept returned garments that were not approved in our returns portal. No exceptions.
If you receive a defective item, please notify us within 2 days of delivery. Once our team has provided a return label & approved the defective item, it must be shipped back within 7 days of receiving the shipping label.
Check our Return Item page for more information. If you have any questions, feel free to contact us at firstname.lastname@example.org
All returns can sent to the following address
Fashion On Demand B.V. / AEDEN
1175 RB Lijnden